Technical Support
Our stellar support team is made up of people with the knowledge and experience to get the job done. We do not claim to be fanatical because that clouds the judgment and decision making process, but we do tackle issues with a mission critical mindset. Problems get solved as fast as possible. Please don't send thank you notes to support as they get a ticket. If your company has a chess club we challenge you to a tournament.
e-mail: support@webazilla.com
ICQ: 222973636
phone: +31612253464
A small description of our ticket-system:
When we receive a support email from a client, it is assigned its own tracking number and priority. You will receive a confirmation via email that your ticket has been created, with all the relevant information. Then, our specialist technical staff will check your ticket and figure out the most appropriate response. Once your ticket has been dealt with, you will receive another email confirming that the issue has been dealt with. If you’re unhappy with the result, or feel the issue hasn’t been properly dealt with, you can simply reply to the confirmation email and the ticket will automatically be reopened.
How you can help us to solve your problem:
- Send only one message describing your problem. This is very important.
- Only send your problem to one email address to avoid creating multiple tickets for the same problem. This will only make things take longer.
- Try to describe the problem as best as you can using a few words in the subject so that it can be sent to the correct technical staff quicker.
- Always include your client ID or server name in the body of your message. This will speed up the processing of your support ticket.
- Try to keep email exchanges with support staff. If you have any further questions regarding a previous support issue, you can reply to the last email you received regarding that issue. This will make it a lot easier for us to ascertain what the problem is....
